Privacy Policy & cookies

This Privacy Policy sets and informs you on how DELBON SARL uses and protects the information you transmit to us, if any, and when you use our website accessible from the following link: www.delbon.com (hereinafter the “Web site”).

Please note that this privacy policy may be modified or supplemented at any time by DELBON SARL, to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the beginning of this policy. These modifications engage the User as soon as they are posted online. It is therefore appropriate that the User consults regularly this policy of confidentiality and use of cookies to learn about any changes.

In accordance with the General Regulation on Data Protection (General Data Protection Regulation) adopted by the European Parliament on April 14, 2016, and the amended Data Protection Act of January 6, 1978, DELBON SARL informs you of the following:

Contact Information:

The website https://www.delbon.com is the property of:

DELBON SARL with its address 62 rue Michelet – 13990 Fontvieille – France

Siret: 39036482600011

Customer service phone number: +33 490 547 357

Email: info@delbon.com

Webdesign:

Alexandre Fouyer – 9 Rue Gabriel Fauré – 02100 – Saint-Quentin (80526236700016)

Soufian Ajlani – 26 Rue Siegfried – 02100 – Saint-Quentin (81767849300013)

Processing aim

DELBON SARL may process your Personal Information such as:

  • Name
  • Surname
  • Billing address
  • Delivery address
  • Country
  • Phone number
  • Email address
  • IP address

 

(a) for the purpose of providing you with the goods you have ordered / purchased on our Web site;

(b) for the purpose of gathering information, in particular the users’ behavior on the Web site, enabling us to improve our Web site, our products and services (including through cookies);

(c) for the purposes of contacting you about various events related to DELBON SARL., including the update of products and customer support; and or

(d) to answer your requests on our different “contact” and “support” forms.

  • Recipients

Only DELBON SARL is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors to which DELBON SARL makes use (you will find more information about them in point 7 below). Neither DELBON SARL, nor any of its subcontractors, sells the personal data of visitors and Users of its Web site.

  • Retention period

Your Personal Information is retained by DELBON SARL only for the time corresponding to the purpose of the collection which is 3 years maximum for marketing data and 6 years maximum for billing data.

  • IT rights and liberties

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1.

  • Right of access and data communications

You have the right to access the Personal Information that concerns you.

However, due to the obligation of security and confidentiality in the processing of personal data which is the responsibility of DELBON SARL, you are informed that your application will be processed and subject to a proof of your identity you might provide, including a scan of your valid ID (if requested by our dedicated electronic form) or a signed copy of your valid ID (in case of a written request).

DELBON SARL informs you that it will be entitled, if necessary, to oppose obviously abusive requests (by their number, their repetitive or systematic nature).

To help you in your process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a template provided by the National Commission of Computing and Freedoms (the “CNIL”).

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

  •   Right of data rectification

Under this right, the law allows you to request the rectification, updating, locking or deletion of data that concerns you and that may be inaccurate, incorrect, incomplete or obsolete.

Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their relative and / or to make the necessary updates.

To help you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a template developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

  • Right of opposition

The exercise of this right is only possible in one of these two cases:

  1. When the exercise of this right is based on legitimate reasons; or
  2. When the exercise of this right is intended to prevent the collection of your data for commercial prospecting purposes.

To help you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a template developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

 

  • Response time

DELBON SARL agrees to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time that may not exceed 1 month from the receipt of your request.

  • Authorized service providers and transfer to a third country of the European Union

DELBON SARL informs you that it uses its authorized service providers (Add-ons) to facilitate the collection and processing of data that you have communicated. These service providers may be located outside the European Union and have the data collected through the various forms available on the Web site (except the form allowing you to exercise your IT rights and Liberties that are proposed and operated by DELBON SARL).

DELBON SARL has previously ensured the implementation by its providers of adequate guarantees and strict conditions of confidentiality, use and data protection. In particular, vigilance was focused on the existence of a legal basis for any transfer of data to a third country. As such, one of our service providers is subject to internal corporate rules (or “Binding Corporate Rules”) which were approved by the CNIL in 2016 when the others obey not only to Standard Contractual Clauses but also to Privacy Shield.

  • Complaint to the competent authority

If you consider that DELBON SARL does not comply with its obligations regarding your Personal Information, you may address a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can apply electronically.

  1. COOKIES POLICY

When you first login to the DELBON SARL website, you will be informed by a banner at the bottom of your screen that information about your browsing may be stored in files called “cookies”. Our cookie policy allows you to better understand the measures that we implement in terms of navigation on our website. It informs you in particular about all cookies on our website, their purpose (part I.) and gives you the procedure on how to set them up (part II.)

  • General information about cookies on DELBON SARL website

DELBON SARL, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) to ensure a smooth and optimal navigation on our website.

“Cookies” are small text files of limited size that allow us to recognize your computer, tablet or mobile to customize the services we offer.

The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and the performance of our website and to send you contents adapted to your interests. None of this information is the subject of a communication to third parties except when DELBON SARL has obtained your prior consent or when the disclosure of such information is required by law, by order of a court or any administrative authority or judicial authority to know.

  • Setting your preferences on cookies

You can accept or reject cookies at any time

When you first log on to the DELBON SARL website, a banner with information about cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your navigation on the website of DELBON SARL (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have consented to the deposit of cookies by clicking on the “X” icon on the right of the banner at the bottom of your screen.

Depending on the type of cookie involved, collecting your consent to deposit and read cookies on your device may be imperative.

  1. Cookies exempt from consent

In accordance with the recommendations of the CNIL, some cookies are exempt from prior collection of your consent to the extent that they are strictly necessary for the proper functioning of the website or have the sole purpose of enabling or facilitating electronic communication. These include session ID, authentication, load balancing session cookies as well as customizing cookies for your interface. These cookies are fully subject to this policy insofar as they are issued and managed by DELBON SARL.

  1. Cookies requiring the prior collection of your consent

This requirement applies to third-party cookies that are described as “persistent” as long as they remain in your device until they are deleted or expired.

Because such cookies are issued by third parties, their use and deposit are subject to their own privacy policies, which you will find below. This cookie family includes audience measurement cookies (especially Google Analytics), advertising cookies (which DELBON SARL does not use) and social network sharing cookies (including Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies provide statistics on the use of various elements of the website (such as the content / pages you visited). These data contribute to improving the ergonomics of the DELBON SARL website.

An audience measurement tool is used on this website.

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on DELBON SARL website, including through a “button” application sharing according to the social network concerned. Four types of social sharing cookies are present on DELBON SARL website:

Facebook, of which you can consult the policy regarding cookies by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/

  1. You have various tools for setting cookies

Most Internet browsers are initially set so that cookies are allowed to be posted. Your browser offers you the opportunity to modify these standard settings so that all cookies are rejected systematically or that only part of the cookies is accepted or rejected according to their issuer

ATTENTION: We draw your attention to the fact that rejecting the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. DELBON SARL declines any responsibility concerning the consequences related to the degradation of your browsing conditions that occur because of your choice to refuse, delete or block necessary cookies for the proper functioning of the Web site. These consequences can not constitute any damage and you can not claim any compensation for this fact.

Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be placed on your device. These settings do not affect your navigation but you can lose all the benefit of the cookie.

Please find below many tools available so that you can set the cookies on your device.

  1. Setting of your Internet browser

Each browser has its own cookie management settings. To find out how to change your cookie preferences, please find below the links to the help you need to access your browser’s menu provided for this purpose:

Chrome : https://support.google.com/chrome/answer/95647?hl=fr

Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Safari : https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR

For more information about cookie management tools, you can consult the website of the CNIL: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

For any question or request of additional information regarding this cookies policy, please contact us through our contact form.